From your first call to the guarantee handover — the exact seven steps of a Tonbridge roofing job, and what we check on your street’s roof type.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
Every Tonbridge job runs the same seven steps: a free callback, a full survey of your roof, a written itemised quote, an agreed date, an access day, the work itself, and a signed 10-year guarantee handover. No deposit before materials are on site, and no pressure at any stage.
Most people reach us because something has already gone wrong — a damp patch has appeared on a bedroom ceiling, a tile has come down in a gale, or a survey for a house sale has flagged the roof. When you call 0173 224 1138 or book a callback, we ask a handful of questions: roughly when the problem started, whether water is getting in now, the age and style of the property, and which part of Tonbridge you are in. That last detail matters more than it sounds — a Victorian terrace off Vale Road, a 1960s concrete-tiled semi on the Cage Green estate, and a slate-roofed villa in Dry Hill Park each fail in different, predictable ways, and knowing the area tells us what to expect before we arrive.
If water is actively coming in, we treat it as urgent and aim to make the roof watertight the same day, even if the full repair is booked for later. If it is not urgent, we simply agree a convenient time for a free survey. There is never a call-out fee for a quote.
A proper survey is more than a glance from the pavement. We get eyes on the covering, the fixings, the underlay, the flashings and the roofline, because in Tonbridge the leak is very rarely where the stain appears on the ceiling. On the clay plain-tile roofs common on the older terraces off Vale Road, Pembury Road and Quarry Hill, we check for nail fatigue, slipped and delaminating tiles, and the tired lead soakers around north-facing chimneys where damp lingers longest. On the post-war concrete interlocking tiles across Cage Green, Trench Wood and Higham Wood, we look for the tell-tale signs of nail sickness and failed dry-verge systems, where the mortar bedding has cracked away and left the verge tiles loose.
We inspect the valleys and chimney junctions closely, because that is where most water gets in. We check the loft from inside where access allows — daylight through the roof, damp timbers, sagging or torn underlay and blocked eaves ventilation all tell a story the outside cannot. On riverside and low-lying properties near Haysden and the Medway, where humidity and leaf fall accelerate moss and valley blockages, we pay particular attention to drainage. You get an honest verdict at the end: what is wrong, how urgent it is, and — crucially — whether you actually need the work at all.
Every quote is in writing and itemised, so you can see exactly what you are paying for: labour, materials, access, and waste removal, each as a separate line. If scaffold is needed, it appears as its own cost, never buried or added later as a surprise. Where a repair will genuinely solve the problem, we quote the repair — we do not quote a re-roof for a job that a targeted fix will settle. Where a roof is genuinely at the end of its life, we say so plainly and explain why patching it further is money wasted. You can read our full guidance on that decision on our repair-or-replace guide.
Once you are happy with the quote, we agree a start date that suits you. Small repairs are often done within a few days; larger works are booked further out and planned around the weather. We keep the diary honest — we would rather give you a realistic date than an optimistic one we cannot keep. You will know who is coming and roughly what time to expect them.
For anything beyond a quick ladder repair, safe access comes first. We arrange the scaffold or tower and, where the work sits over a pavement or the highway, the necessary licences through Tonbridge and Malling Borough Council. On the narrow terraced streets around Vale Road, Quarry Hill and Pembury Road, pavement space and parking are tight, so we allow a few working days for any permit and plan skip placement carefully to keep your neighbours onside. All of this is itemised in your quote and arranged by us — you do not have to chase the council or the scaffolder.
On the day, we sheet down below the work area to catch debris, protect plants and paths, and keep mess contained. For external work you do not need to be home, provided access and parking are agreed in advance. We work tidily, remove all waste, and leave the site clean — no piles of old tiles left on the drive, no nails in the lawn. If rain stops play mid-job, we make the roof temporarily watertight and return to finish; we never leave a roof open to the weather overnight.
When the work is complete we walk it through with you, answer any questions, and hand over your written 10-year workmanship guarantee — which is transferable if you sell the house. Any manufacturer warranties on materials sit on top of that. Payment terms are simple: no deposit on repairs under £500, and staged payments on larger works, with nothing due up front before materials are on site. If anything covered by the guarantee ever needs attention, you call us and we come back and put it right. A worked example: a recent rear-valley rebuild on a 1930s semi near Higham Wood ran to a written quote of around £720 including tower access and waste — surveyed on a Tuesday, quoted the same day, completed the following week, signed off with the guarantee handed over on completion.
No. Surveys and written quotes are free with no call-out fee anywhere in Tonbridge and the surrounding villages.
Not for external roof work, as long as access and parking are agreed beforehand. We only need you present for the initial survey and the final sign-off.
We do. Scaffold, towers and any pavement or highway licences through Tonbridge and Malling Borough Council are arranged by us and itemised in your quote.
There is no deposit on repairs under £500. Larger works are staged, with nothing due before materials are on site. Full payment is on satisfactory completion.
Book a free survey with a local Tonbridge roofer — honest advice, a written quote, and no obligation.
📞 0173 224 1138